Testing the chat bot
We are trying to find ways to improve how customers contact us and when they are able to do so. One of the things we are looking at is to introduce an automated messenger service, or a 'chat bot', which helps to answer the most common customer enquiries that we get asked via our live chat and private messages on Facebook.
We have begun development of the chat bot and are now looking to get a group of tenants together in June at Ongo House to test this and see how this would work in real life so that we can find out how well it works and identify any improvements we still need to make.
What's in it for you?
We're offering all participants that come to the office to test on the below date, a £10 Amazon voucher* as a token of our appreciation at the end of the session. You will also have the opportunity the keep involved with developing our products and services in the future.
If you would like to be get involved you must be:
- aged 18 or over
- available on 13 June 2019 - time TBC
- able to make your own way to the Ongo HQ office on Church Square in Scunthorpe.
To join, simply click here to leave your details so we can get in touch with you.
* if you are an Ongo tenant and are more than 2 weeks in rent arrears, this amount will be deducted from your arrears instead.