Publications Panel
We provide information to customers through the tenant newsletter, called Key News, and in a variety of other ways such as letters, leaflets, and newsletters.
This panel’s purpose is to ensure articles are user and reader friendly, using plain English and free from jargon. They provide comments using either face to face meetings or digitally, and sometimes require a quick turnaround for responses to help provide comments during a time period for the consultation process.
The panel has influenced changes to the wording used in letters sent out to customers about rents, smoke alarms and gas safety checks. They agree and provide comments on the contents and articles prior to them being published in the Key News magazine.
They provide feedback using either in-person meetings or digitally, and a quick turnaround for responses is sometimes required depending on the time period for consultation.
Check out the panel’s Terms of Reference here.
Publications Panel
If you would like to become part of this group, complete and submit the following form.
Any personal information you provide to us on this form will be treated in accordance with current UK data protection law and our data protection policies, procedures and privacy notices in place from time to time. For full details of how we will use your personal information and comply with current UK data protection law please see our privacy notice.
A copy of our privacy notice is available on our website or on request.