Download Magnify Burger menu < Minus Plus Circle Chevron down Chevron left Chevron right Lock Facebook Twitter Youtube Pinterest Toolbox Multiply Arrow Up Envelope Phone Ticket Clock Calendar Share Skip to main content

Posted 30 November 2018


corporate banner bubbles.jpg
corporate banner bubbles.jpg

Rent statement error- what to do

We have received reports that some rent statements have been sent, in error, to the wrong addresses. 

It appears this is the result of an IT system error, operated by an external supplier.

Investigations into the cause and extent of the error are underway.

We advise anyone who receives wrongly addressed correspondence from us to destroy it.

We are working with our supplier to rectify the issue as quickly as possible and will be resending new rent statements in due course.

In the meantime, you can log onto your online Ongo account, My Home, to check your rent balance.

The matter has been reported to our Data Protection Officer who has liaised with the Information Commissioners’ Office.  

Latest News

20 March 2019 We raised over £250 for Comic Relief Read full article
11 March 2019 Free service to up skill working people Read full article
Click here if you claim Universal Credit

It is important you let us know so we can support you in paying your rent on time.


We've updated our privacy policy in line with the new GDPR regulations. To view our privacy policy, click the link.

Live Chat