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Posted 24 November 2016

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Our standards - have your say

We've had another look at our service standards and would like you to help us improve them.

Service standards set out the level of service our tenants can expect from us.

Our previous service standards were put in place three years ago so it is now time to have a new look and refresh them for 2017. We are also thinking of changing the name from Our Standards to Our Promises.

We have already been talking to some of our tenants and have agreed with them that the new set of standards will be based on the following principles. 

  • Important to you and customer focussed
  • Simple and deliverable
  • A manageable number and easily measured

Following initial consultation, we are proposing to move to 10 overarching promises.

Do you want the term ‘Service Standards’ to be used, or do you want the standards to be referred to as ‘Our Promises’.

We would really like to here your views , so please let us know what you think by contacting the customer engagement team on tel 01724 279900 or email customer.engagement@ongo.co.uk

The deadline date to get your views to us is 16 December.

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Repairs update 24 March 2020

Following advice from the UK government, we are now only carrying out essential repairs. Repairs can no longer be booked via My Home. If your repair is essential, please call us on 01724 279900 to discuss. For more information, please visit ongo.co.uk/coronavirus.

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