AaGlobal delivers on their social value promise with free translation for our tenants

AaGlobal Language Services has partnered with us to deliver meaningful social value by providing essential translation support for refugees settling in North Lincolnshire.

Although they are one of our paid translation suppliers, AaGlobal voluntarily translated our full refugee welcome pack free of charge. Available in Dari, Pashto and Arabic, the pack includes vital information such as emergency contacts, local services and guidance to help families begin building safe, independent lives.

This work forms part of AaGlobal’s wider commitment to social value, which also includes offering training opportunities for refugees interested in becoming translators. Their support goes beyond language, helping families integrate, progress, and feel confident in their new community.

Used more than 160 times since April last year, Ongo colleagues regularly rely on AaGlobal for on demand three‑way calls and video interpretation during GP appointments, school meetings, and other key moments. This ensures tenants fully understand important information, especially around healthcare, education, housing, and legal matters.

John Kirsop, Ongo’s Resettlement Coordinator, said: “Accurate translation makes an enormous difference for the families we support. It gives them a point of access and a level playing field where they can understand their rights, responsibilities, and the services available to them.

“The work AaGlobal has done, especially by translating the welcome pack for free, has saved us time, reduced stress for families and helped create real independence. It’s been invaluable.”

Andrei Sparling, Managing Director at AaGlobal said: “We’re very happy to help new tenants settle into the area by translating documents that truly matter. Social value is incredibly important to us, and everyone at AA Global contributes ideas for how we can make a difference.”

Josh Harris, Ongo’s Social Value Specialist, added: “When suppliers tender to work with us, they make commitments about the social value they’ll bring to our communities. It’s important we work closely with them to make those promises into outcomes.

“AaGlobal has been fantastic to work with, and this project is a brilliant example of meaningful social impact. There’s lots more to come with other companies too.”

The partnership continues to strengthen support for refugee tenants, helping remove barriers, empower families, and build more inclusive communities. To find out more about AaGlobal, head to their website: www.aaglobal.co.uk.