Customer charters

Our Customer Charters set out our Service Standards, explaining what our tenants can expect from us as a landlord. The Charters are based on four themes:

• Customer Service
• Customer Engagement
• Property
• Neighbourhoods and Community

The Regulator for Social Housing requires us to publish our service standards within the Charters, which are aligned to the four consumer standards. The Charters explain really clearly the level of service we will provide to our tenants.

They link to our three strategies; Be a great landlord, Offer quality homes and Create Opportunities, which all feed in to our Corporate Plan.

To hear about our Customer Charters from the leads, you can watch this video.