Smart homes
Smart home technology can be referred to as the Internet of Things (IoT). IoT devices are connected wirelessly to a network (internet or other communication networks) and have an ability to collect and transmit data to other devices and systems.
Some of the types include:
- Sensors and smart thermostats to monitor energy use, temperature, humidity, air quality, motion and light
- Boiler remote monitoring & maintenance
- Smart smoke alarms
- Water temperature and leakage detectors
- Augmented reality (AR) technology
- Artificial intelligence (AI) home automation systems
- Electric vehicles (EV) charging points
Here are some of the reasons why it’s great:
- Contributes towards improving lives and well-being
- Helps to ensure properties are safe, compliant, healthy and energy efficient
- Can help to support the independent living of elderly and vulnerable people in the community
- Allows us to be more proactive and effective with maintenance and management of the properties
- Helps avoid escalation of problems through early detection which can help to resolve or eliminate health related compensation claims
- Improves residents engagement by empowering them as well as the communities they live in
- Contributes towards the green transition and reduction of carbon footprint
Current pilot projects
Damp & Mould with Aico HomeLink
This project uses smart sensors which help to identify the early onset of problems such as damp and mould, plus offer advice on how to reduce or stop the problem.
Find out more here
Air Source Heat Pump with Switchee
This project helps identify performance of the property, controls the temperature of the home, monitors heating effectiveness and highlights any potential issues with the help of smart thermostat.
Find out more here
Completed pilot projects
Virtual assistance
It can be hard to explain the problem for our tenants without an ability to show during the initial contact with us. With remote visual assistance software customer advisers are able to remotely access our tenants’ smart phones to see repair/issues live via camera.
The project to test this software for a year has been launched in August 2022. After successful trial we have implemented this software across organisation with more and more teams utilising it within their processes.
This software helps ensuring that issues/repairs are identified and resolved quicker, reducing pressure on our resource, but increasing productivity leading to increased first-time-fix rate. Reduced number of visits does not only help reduce carbon footprint, but it also means that those appointments which require urgent attention can be attended quicker, which leads to increased satisfaction of our tenants.
You can find out more information by clicking this link.
