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Paying your rent

It’s really important to keep on top of your rent payments and not fall behind. We’ve made it really simple and there are different options to suit what is best for you. Direct debit is the quickest and easiest way to pay.

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From 7 April 2025, the cost of renting a home from us will increase by 2.7%, unless you have a shared ownership tenancy, and the increase will be based on the terms in your lease agreement.

Find all information about this here.

Paying by Direct Debit is the easiest way to make sure your rent is paid on time. Once the Direct Debit has been set up, you don’t need to do anything.

The Direct Debit can be set up over the phone and you can pay weekly, fortnightly, four weekly or monthly on any day of the week/any date in the month – whatever suits you best.

We will always give you notice of any changes to amounts or dates and you can cancel at any time by contacting your bank.

You can contact us on 01724 279900 to set it up over the phone or you can request to pay by Direct Debit online via My Home, your online account. Simply log on, go to ‘My rent’ and find the option to set up a Direct Debit.

If you haven’t got an account yet, registering is really simple. Just head to https://myhome.ongo.co.uk or download the My Home on Google Play or the Apple app store.

As a tenant you’re able to log in to your online account to pay your rent.

You can check your rent balance, change your personal details and even log a repair through your account too.

If you haven’t got an account yet, registering is really simple. Just head to https://myhome.ongo.co.uk or download the My Home on Google Play or the Apple app store.

You can pay your rent online through the Allpay website.

All you need is your swipe card along with a credit or debit card.

If you’ve not got a swipe card and you’d like one, you can request one via My Home, your online account.

You can pay your rent over the phone via credit or debit card by giving us a call on 01724 279900.

Your rent statement

With My Home, you can check your balance and view rent statement at the click of a button. We will send you a reminder every three months to let you know your new statement is ready to be viewed, much like most high street banks do – and you can download a copy of your rent statements whenever you need.

Log on now

My Home is also available from the Apple and Android app stores

Rent in advance

We’ve changed the way we operate and at the start of each tenancy, we request that you pay in advance inline with your payment frequency:

1. Weekly payers must remain one week in advance at point of payment.
2. Fortnightly payments must remain two weeks in advance at point of payment.
3. 4 weekly payers must remain four weeks in advance at point of payment.
4. Monthly payers must remain one month in advance at point of payment.

If you are not at least one week in credit (depending on your payment frequency), or if you are not sticking to a repayment agreement and you request a non urgent repair, we will discuss your rent account before anything else. If necessary, you may also be passed on to our Income Collection Team to discuss your rent account and make an agreement.

Avoid getting into arrears

The last thing you want is to get into arrears with your rent as it could eventually lead to you losing your home. We don’t want that, which is why we have a dedicated team of experienced advisors to help you avoid getting into debt.

We can’t stress enough that if you are having difficulty paying your rent, please come and talk to us, we can help. We have lots of experience in helping people in all sorts of situations. We will advise you on:

Budgeting
Managing your debt
Benefits you might be entitled to, including Discretionary Housing Payments (DHP), which is a Government fund North Lincolnshire Council and other local authorities have access to.