Resident Scrutiny Panel

Do you have some spare time on your hands? Do you want to be involved with a panel that really make a difference? 

The Resident Scrutiny Panel is a group of residents who carry out detailed investigations into different parts of our services. They receive relevant information, look at current procedures and customer satisfaction levels, check what others are doing to share good ideas, and make recommendations for improvements. The panel report to the Community Voice group and Executive Management team at Ongo, so they are very influential. 

You will be given the opportunity to develop your knowledge and skills, while having the chance to make a significant difference and the chance to meet new people. All relevant training and support will be provided. 

As this is a voluntary role, you will be paid for any expenses incurred while carrying out your role as a member of the panel. 

Time commitment – meetings usually last for three hours and the frequency of meetings increases during an investigation. Plus, there is an extra time commitment for personal research (depending on the work involved for each investigation). 

To view the Scrutiny Panel’s most recent reports please click on the links below: 

• Heating charges
• Approach to Welfare reform
• Lettable standard for empty homes
• Condition of property
• Property permissions
• Average amount of days to complete standard repairs
• Anti-social behaviour 
• Damp and Mould

You can also read the Scrutiny Panel’s Terms of Reference and Working Document which explains more about the group.