Getting involved
Listening to and empowering our customers is key to our business. We want to make this as easy as possible, in a way that suits you.
Community Voice
Community Voice are a group of residents who represent you and who are recognised and supported by Ongo.
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Resident Scrutiny Panel
The panel investigate different services and make recommendations for improvement.
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Tenant Inspectors
Tenant Inspectors are resident volunteers who carry out regular inspections in various ways.
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Complaints Monitoring Panel
This panel is made up of volunteers who focus on how we deal with complaints.
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Property Services Panel
Volunteers are involved to ensure that our property services meet the needs of customers.
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Residents Building Safety Group
Representatives from different property types help to influence improvements and discuss the latest building safety updates.
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Publications Panel
We provide information to customers through the tenant newsletter, called Key News, and in a variety of other ways such as letters, leaflets, and newsletters.
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Environmental Champions
Are you an Ongo tenant who is interested in the environment and your local community?
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Residents Associations & Community Groups
They are groups of people living in a particular area who want to help make things better for their community.
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You said, we’re doing
We really value your views as it helps to shape and improve the services you receive from us.
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Customer Engagement Team
We have a dedicated Customer Engagement Team who provide advice and support to any customer wanting to be involved, to influence improvements to our homes and communities.
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A word from Tim on tenant involvement and empowerment
TPAS Exemplar
TPAS Exemplar accreditation awarded May 2023 (valid until May 25).
TPAS Exemplar is for organisations that have been awarded the TPAS PRO accreditation three times and have consistently demonstrated their exemplar approach to engagement. It is a comprehensive process to ensure the organisation remains a beacon of excellent practice for engagement.
Read more on this accreditation and others here.
Get involved with Ongo
Just let us know your details and one of our friendly team will be in touch.
Any personal information you provide to us on this form will be treated in accordance with current UK data protection law and our data protection policies, procedures and privacy notices in place from time to time. For full details of how we will use your personal information and comply with current UK data protection law please see our privacy notice.
A copy of our privacy notice is available on our website or on request.