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Tenant information

Here's where you'll find all the information you'll need from moving into your home, to all of the extra help you can get from us.

Below is your online tenant handbook to help answer any questions you may have. With your help we've updated the handbook and filled it full of loads of useful information about living in your home.

There's things about repairs, what to do about Anti-social behaviour, how residents can get involved with us and a 'what if?' guide with the answers to our most frequently asked questions.

Most of the information inside can be found as you navigate through the website but you can also request a copy by contacting us.

We've also set out our commitments to you, these list the level of service you can expect from us. Take a look at the commitments here.



Repairs update 24 March 2020

Following advice from the UK government, we are now only carrying out essential repairs. Repairs can no longer be booked via My Home. If your repair is essential, please call us on 01724 279900 to discuss. For more information, please visit