What is a tenancy agreement?
Your tenancy agreement is a legal contract between you and us, so it’s very important that you have read and understood it. It sets out the rules of your tenancy which you, the people who live with you, and the people who visit you must stick to. These are really important, since you could lose your home if you break them. Your tenancy agreement also tells you what responsibilities we, as your landlord have.
Are you a new tenant?
If you're a new tenant you will have been given a starter tenancy, which means you will have a 12 months probationary period. Any tenancy breaches during this period will be considered when we come to end or continue the tenancy after those 12 months.
Probationary tenants will be visited three months after the start of their tenancy and again at eight months, if issues are identified at the first visit. There will be zero tolerance on poor property condition, using all available methods (including legal action) to resolve the problem.
Your agreement explains in full what this means to you and what happens if you break the terms.
Support Tenancy Agreement
We understand that some of our tenants are vulnerable and have support needs, so we offer a Support Tenancy Agreement to some tenants. This means engaging with necessary support will be a condition of their tenancy. We hope this will lead to a decrease in anti-social behaviour, deterioration of property or property damage, which could result in the tenancy being lost.
You can view copies of tenancy agreements below. You can also access a copy of the terms and conditions by reading a copy at our Customer Centre, Ongo House, High Street, Scunthorpe, DN15 6AT. If you need help to understand your agreement please get in touch with us.