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Complaints

We will always do our best to get things right and provide an excellent level of service to all our customers. However, we recognise that things may sometimes go wrong and there may be a reason to complain.

It is our aim to deal with your complaint, and resolve it, at the first point of contact. To find out how we will approach dealing with your complaint, please take a look at our Complaints Policy

Please note that this policy does not apply to Ongo Homes. If your complaint relates to your tenancy with us, we have a different policy and you need to read the Ongo Homes Complaints Policy.

Repairs update 24 March 2020

Following advice from the UK government, we are now only carrying out essential repairs. Repairs can no longer be booked via My Home. If your repair is essential, please call us on 01724 279900 to discuss. For more information, please visit ongo.co.uk/coronavirus.

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