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Our policies

We have a number of important policies which apply to every part of the Ongo group.

These are all approved by our Board and reviewed on an annual basis to make sure they are kept relevant and up-to-date.

All our policies are available to view online and to download.

Policies relating to Ongo Homes can be found under Housing advice.

From time to time, we will consult with our customers, staff and partners to ask for feedback on a new policy we are writing, or if we are making amendments to an existing policy.






Repairs update 24 March 2020

Following advice from the UK government, we are now only carrying out essential repairs. Repairs can no longer be booked via My Home. If your repair is essential, please call us on 01724 279900 to discuss. For more information, please visit