Accreditations, awards and memberships
Seeking accreditation is one way in which we check that our services meet the high standards that we always aim for.
Click on the heading to read more about our accreditations.
Investors in People
Most people have heard of Investors in People (IIP) and we are proud to have achieved the gold level accreditation as it shows we are a great employer and offer our staff a great place to work.
We have also featured in the Sunday Times Top 100 list of Best Companies to Work For in 2016, 2015 and 2014.
Investors in Diversity
An accreditation from the National Centre for Diversity has reinforced our commitment to providing fair and equitable services to everyone we come into contact with. We have achieved both Investors in Diversity and Leaders in Diversity. You can read about it here.
We have achieved the Customer Service Excellence accreditation which tests us on how we deliver our customer services, our timeliness, the information we give and the attitude and professionalism of our staff.
We are also an Advice Quality Standard (AQS) accredited organisation.
This accreditation is awarded to organisations which give advice to members of the public. It recognises the high quality advice and support we give all our customers.
Health & safety
The Contractors Health and Safety Scheme, commonly known as CHAS, is an important accreditation to have achieved because it gives our customers, partners and suppliers the confidence that we work safely and comply with the law. Information about the scheme is here. http://www.chas.co.uk
We have achieved the British Safety Council’s five star rating for our health, safety and environmental management and in 2014 we were awarded the highest accolade – the BSC’s Sword of Honour – an award presented to just 50 organisations worldwide.
As a Gas Safe registered company, our customers and partners can be assured we operate safely and legally on boilers, cookers, fires and all gas appliances.
We have achieved the Resident Involvement accreditation from the Tenant Participation Advisory Service. By completing the rigorous accreditation process, we have been able to demonstrate our commitment to resident involvement and value for money.
Our Leasehold Management Service has been scrutinised by Housing Quality Network (HQN) before being accredited for our quality service. The aim of the scrutiny is to make sure we are providing positive outcomes for customers and communities. We are delighted to be told we are.
We take our impact on the environment so seriously which is why having achieved ISO 14001 – the accreditation for an environmental management system – is essential to us.
We are reassessed each year to ensure we maintain the required standard.
We are signed up to the Respect Charter for Housing which is administered by the Chartered Institute of Housing and which gives our public commitment to provide a high quality service to address anti-social behaviour and remain accountable to our customers.
Advice Quality Standard
We've obtained the Advice Quality Standard (AQS) accreditation which is awarded to organisations that give advice to members of the public. We are proud to have been recognised as providing a high quality advice and support service to all of our customers.