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Coronavirus FAQs

We know that we're going through a really difficult time, and there's lots of uncertainty at the moment. We wanted to create a list of questions and answers that might be useful for you about our different services.

We are closely following the advice from the government and any changes we make to our service are a result of government advice. We would of course recommend that you also keep checking on the latest advice which can be found on the government website and also on the NHS website.

Thank you for your patience and understanding.

We have grouped the FAQs by category, click the links below to go to each category.

Repairs 

Rent

Supporting you

My home and community

Can't find the answer to your question?

If there is a question you've got that we haven't yet covered, please let us know by filling out the form below. Please note, if your question is specific to your situation, talk to us via social media or the chat bot instead.

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Repairs update 24 March 2020

Following advice from the UK government, we are now only carrying out essential repairs. Repairs can no longer be booked via My Home. If your repair is essential, please call us on 01724 279900 to discuss. For more information, please visit ongo.co.uk/coronavirus.

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