Contact us

You can find us at Ongo House, High Street, Scunthorpe, DN15 6AT.
Our opening hours are Monday – Thursday 9am – 5pm and Friday 9am – 4:30pm.



My Home is our self-service app which you can use to do things like booking in routine repairs, viewing and paying your rent balance, reporting and tracking ASB cases, and managing your personal details. This, along with other ways of managing your tenancy and making contact with Ongo. You can use our My Home app 24/7.

You can use our online webchat (just look for the purple speech bubble symbol at the bottom right of our website). We’ll respond as soon as we can, between our working hours of Monday – Thursday 9am – 5pm and Friday 9am – 4:30pm.

You can call us on 01724 279900. If it’s about an emergency repair,  we’re prioritising these calls from Monday – Friday 9am – 10am.

You can still call at other times too if you have an emergency repair. If it’s about something else, you can call us from Monday – Thursday 10am – 5pm, and Friday 10am – 4:30pm.

It’s really important that you select the right option for your enquiry, as there are trained members of the team ready to speak with you. We also make sure we have enough members of staff on each line to answer each call based on demand, so selecting an incorrect option may mean you could wait longer for your call to be answered.

• Press option 1 If you’d like to make a rent payment
• Option 2 If you need to discuss your rent account or any arrears
• Option 3 If you need to book in a repair, chase an outstanding repair with us
• Option 4 If you need to report any anti-social behaviour (ASB) or anything in relation to your tenancy
• Option 5 If you are looking to rent a property from us, would like advice or support with applying for our properties, are a shared owner/leaseholder or a part of home ownership
• Option 6 If you are wanting to access our support services including tenancy support, employment support, counselling and wellbeing.

Request a call back: Our call volume has increased recently and this means you may be waiting longer for your call to be answered. However, we do have the option to request a call back which means you don’t have to wait on the phone. This option will be given to you within 90 seconds of waiting and it will keep your place in the queue. You can then be assured we will call you back when your queue position is reached, but please ensure you keep your phone with you. If we call you back and you don’t answer you will lose your place and will need need to start the process again.

You can email us at enquiries@ongo.co.uk. We aim to get back in touch with you within five working days.

If your enquiry is more complex and you need to have a chat with us, we’d advise that you use our webchat or telephone service so that we can understand your query and look to resolve it more effectively.

You might find everything you need, including reporting a repair, over on our repairs and maintenance webpage, or by using My Home.

But, if you do still need to chat to us, it’s worth knowing that if it’s about an emergency repair,  we’re prioritising these calls from Monday – Friday 9am – 10am. You can still call at other times too if you have an emergency repair. If it’s about something else, you can call us from Monday – Thursday 10am – 5pm, and Friday 10am – 4:30pm.