Performance reports
Take a look at how we perform against things like Tenant Satisfaction Measures and Consumer Standards.
Tenant Satisfaction Measures
Click here to see what the TSMs are and why we report on them.
Our performance
Our monthly performance indicators are calculated using components from the regulator’s Tenant Satisfaction Measures requirements, reporting as required against the following stock types:
- Low Cost Rental Accommodation (LCRA). This includes for example general needs, affordable rent, supported housing and temporary social housing.
- Low Cost Home Ownership (LCHO). This includes, for example, shared ownership properties.
Consumer Standards
Complaints performance in detail
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