We’re consulting on our new service standards
Our current service standards, what we refer to as our Customer Charters, are being reviewed and revised to align to our new Corporate Plan that was published in April and the Regulator of Social Housing’s new Consumer Standards that were introduced in April too.
The Regulator requires us to publish our service standard to explain really clearly what our tenants can expect from us as their landlord.
We need to hear from our tenants and customers with any feedback you have on the proposed service standards. We need to know if they are easy to read and understand and clearly explain the standards of service tenants and customers can expect to receive from us.
Please take a look at the proposed service standards and come back to us with any feedback you have by lunchtime on Friday, October 18th. You can share your feedback via the form below.
Click here to view the proposed service standards.