Financial support

We are supporting colleagues, customers and members of our communities with the cost of living crisis.

To support with energy and food, we have begun a ‘Winter Warmer’ project at our office on Cole Street, Scunthorpe and at both of our community hubs, The Arc in Scunthorpe and The Viking Centre in Barton. As part of this, members of the community can benefit from free hot drinks and a welcoming environment to keep warm, whilst saving on energy costs and meeting new people.

The Arc has also introduced a ‘Coat Swap’ campaign, which so far has been extremely popular. The idea is for people to donate old coats in good condition, and for those most in need to take their pick for free.

The Viking Centre has linked with Slow Circular Earth and local supermarkets to provide a community pantry, so that customers can buy a bag and fill it with food and toiletries for only £1.50. If successful, this is set to be rolled out further.

Along with these community projects, we have an in-house team to take care of customers who are facing financial hardship along with a team of dedicated mental health specialists too. 

This includes affordability checks, benefit and debt advice, accessing grants and any additional services or organisations required.

We’ve pledged that if customers struggling to pay their rent engage with our team, no legal action will be taken. This means we will not carry out any evictions at this current time. 

A brand new position within Citizens Advice North Lincolnshire has been funded, specifically for their tenants to offer advice, especially around energy,  

We are urging anyone who is struggling to please get in touch with us, so we can help.