Consumer Standards
The Regulator of Social Housing introduced new Consumer Standards for social housing providers like Ongo.
The Consumer Standards aim to ensure that you have a safe, secure and well-maintained home with clear communication and support from your landlord.
There are four key standards, plus the Tenant Satisfaction Measures:
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Safety and Quality Standard
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Transparency, Influence and Accountability Standard
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Neighbourhood and Community Standard
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Tenancy Standard
We welcome the new standards as they provide greater rights and protections to tenants and help to improve the quality of social housing and the service tenants receive.
How we’re supporting the new Consumer Standards
- We held workshops to consult with staff and Community Voice (our main tenant body) to identify any areas of non-compliance against the standards and also areas for improvement.
- We then created an action plan to capture any improvements needed so that progress can be tracked. No areas of non-compliance were identified.
- The self-assessments and the action plan were then shared with our Board for discussion and challenge.
- We’ll aim to deliver all the actions within our plan within 12 months, some within two or six months, depending on their urgency.