Universal Credit (UC) is a new type of financial support, replacing many benefit payments, for people aged 18-64. You will claim and manage payments through an online account on the government's website. You will receive a single monthly payment which is paid directly into your bank account. Universal Credit will NOT be paid us directly to Ongo Homes (like housing benefit used to be). We will NOT be notified when you receive your payment so it is your responsibility alone to make sure you pay your rent from the money you receive. Do not fall into arrears as it could risk your tenancy.
Universal Credit merges the following benefits and tax credits:
- Income-based Jobseeker’s Allowance
- Income-related Employment and Support Allowance
- Income support
- Child Tax Credit
- Working Tax Credit
- Housing benefit
We recommend that you:
- Set up a Direct Debit to pay your rent on the day you receive your Universal Credit payment. That way you'll avoid debt and putting your tenancy at risk
- Think about setting up a separate bank account to keep your bills and your spending money apart
You MUST let us know if you will be claiming Universal Credit now or in the future.
New help for Universal Credit claimants
There is a new ‘how to guide’ for Universal Credit claimants and those supporting them.
The guide takes claimants through every step of applying for and claiming Universal Credit - including advice on claimants keeping Jobcentre Plus informed of their situation, and what happens to payments once a claimant is in work.
As well as the guide itself, there are also a series of information sheets to download to support you through the process of making a claim.
- Universal Credit Flowchart – this helps you or those helping you identify where in the claims process you are and what your next steps should be.
- Universal Credit Individual’s Checklist – This has information on all documents and personal information you need to have access to before starting a claim.
- Couple’s Checklist – Like above but this list is for anyone making a Universal Credit claim in your household.
You can request more information and help with Universal Credit by logging onto My Home, your online tenant portal.
Click here for further information