Download Magnify Burger menu < Minus Plus Circle Chevron down Chevron left Chevron right Lock Facebook Twitter Youtube Pinterest Toolbox Multiply Arrow Up Envelope Phone Ticket Clock Calendar Share Skip to main content

Posted 03 August 2017

share

123.jpg (1)
123.jpg (1)

Tpas reaccreditation

We were presented with the reaccreditation by Tpas, the tenant engagement experts on Thursday 27 July.

This is the third time we've achieved this accreditation, which is awarded for their commitment to tenant engagement.

This accreditation provides an independent view of the services a housing association offers to its customers in terms of effective tenant and community engagement. It highlights areas of strength and also ways in which organisations can improve their services.

Gillian McLaren, Consultancy Manager at Tpas, said: “We started working with Ongo in 2010 and have really seen the positive journey staff and tenants have made together to be able to embed tenant engagement as well as they have.

“Ongo is an example of good practice within the housing sector, and if you want to see real engagement then Ongo is the place to look. Everyone involved in achieving this for the third time round should be really proud.”

Karen Cowan, Head of Customer and Support Services, said: “To be presented with the accreditation was fantastic, especially to have lots of our involved tenants here as well to enjoy the celebration and hear the brilliant feedback from Tpas.

“I’m so proud of everyone that has been involved in this process and it really shows that by working together we can improve the services we offer.”

Latest News

24 September 2018 Join The Arc to raise money for Macmillan Cancer Support Read full article
18 September 2018 Karen Court garden party Read full article
Click here if you claim Universal Credit

It is important you let us know so we can support you in paying your rent on time.

Phone lines down

We’re having a few technical issues with our phone lines at the moment, if you’re struggling to get through or it seems like you’ve been cut off, please try again. You could also use the My Home app, or social media. We’re really sorry for the inconvenience this is causing and really appreciate your patience.

UPDATED PRIVACY POLICY: PLEASE READ

We've updated our privacy policy in line with the new GDPR regulations. To view our privacy policy, click the link.

Close
Open
Live Chat