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My Home - your online account

If you are an Ongo Homes tenant, sign up for an online account and you can:

  • Pay your rent
  • Book a repair at a time that suits you
  • Check your rent account balance
  • Check the status of a repair that you've previously reported
  • Let us know about a change to your personal details
  • ...and much more!

Already got a log in? Click here

Sign up to your online account

In order to set up an account, you must have an email address. Once you do, just register yourself using either your tenancy ID or some personal information here, and you'll be able to log on straight away.

Don't forget to download the My Home app from Google Play or the Apple app store too.

Click here if you claim Universal Credit

It is important you let us know so we can support you in paying your rent on time.

Phone lines down

We’re having a few technical issues with our phone lines at the moment, if you’re struggling to get through or it seems like you’ve been cut off, please try again. You could also use the My Home app, or social media. We’re really sorry for the inconvenience this is causing and really appreciate your patience.


We've updated our privacy policy in line with the new GDPR regulations. To view our privacy policy, click the link.

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