Policies set out how we do things here at Ongo Homes. They make sure we are always fair and consistent.
All tenants and staff get the chance to comment on policies before they are agreed because your views really matter to us.
The policies here are all customer related and, after taking on board your comments, they have been approved. We also have other policies on how the organisation is run, which we can provide you if you ask us to.
We will post any new policies on our website in the Get Involved section when we would like to hear from you. Get in touch, we’d love to hear your thoughts.
Copies of all our policies are available in larger print, Braille, audio or other languages. Just ask us and we will be happy to help.