Download Magnify Burger menu < Minus Plus Circle Chevron down Chevron left Chevron right Lock Facebook Twitter Youtube Pinterest Toolbox Multiply Arrow Up Envelope Phone Ticket Clock Calendar Share Skip to main content

Our policies

We have a number of important policies which apply to every part of the Ongo group.

These are all approved by our Board and reviewed on an annual basis to make sure they are kept relevant and up-to-date.

All our policies are available to view online and to download.

Policies relating to Ongo Homes can be found under Housing advice.

From time to time, we will consult with our customers, staff and partners to ask for feedback on a new policy we are writing, or if we are making amendments to an existing policy.

 

 

 

 

 

Click here if you claim Universal Credit

It is important you let us know so we can support you in paying your rent on time.

Phone lines down

We’re having a few technical issues with our phone lines at the moment, if you’re struggling to get through or it seems like you’ve been cut off, please try again. You could also use the My Home app, or social media. We’re really sorry for the inconvenience this is causing and really appreciate your patience.

UPDATED PRIVACY POLICY: PLEASE READ

We've updated our privacy policy in line with the new GDPR regulations. To view our privacy policy, click the link.

Close
Open
Live Chat